With ever increasing demands on costly IT resource and complexity of technology, an integrated, high quality support solution can improve operational efficiency, minimise exposure to risk and reduce operating cost.
DIS proactive support solutions are designed to enable our customers to have, immediate access to highly trained networking experts providing 24 hour remote support on potential issues before they become costly inhibitors to service delivery. Account Managers monitor service levels through regular account reviews, reports, and ISO 9001:2008 escalation procedures.
The Two main levels of our Annual Support Contracts are:
- Standard covering you during normal working hours
- Enhanced that offers cover 24 hours a day, 365 days a year
All Contracts offer:-
- 24-hour telephone call logging at our central call-logging center that is professionally manned and operated, with phone line fault-tolerance for continuous availability.
- The facility for mid-term contract expansion to cover the subsequent addition of extra items of equipment
- Replacement or repair of covered faulty items free-of-charge
- A copy of the call-out report for all calls
Maintaining contract flexibility enables our customers to choose a support solution which meets their individual requirements and helps reduce operating costs.
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